In this blog post, our senior care management company will share our top tips and tricks on giving memorable tours that will leave potential residents and their families at ease with their decision.
Add a Personal Touch
It’s human to crave connection. In nursing homes, many connections are forged through personal stories and experiences.
A family member who is partaking in the decision-making process for their loved one is going to want to know that their loved one is being cared for to the standards they expect. For families, this means that they want to know you can empathize with their difficult decision to place their loved one in their care. Any genuine kindness will leave decision-makers with a feeling of comfort long after the tour has ended.
Learn more about the Importance of Personalized Care in Nursing Homes HERE.
Leave the Specifics to Paper
A person isn’t likely to remember the specifics or statistics related to your nursing home, but they will remember the general atmosphere and demeanor of staff and residents. It’s important to spend the time allotted for a tour focusing on support services, amenities, recreation, and any other detail that makes your senior care facility stand apart from the others.
Instead of telling the potential residents and their families a whole lot of information they won’t remember, create pertinent and concise information pamphlets to deliver any subsequent and important numbers they will use while making their decision once they have left.
Collect Contact Information & Remember to Follow Up
At the time the tour is scheduled, make sure you have important contact information such as name(s), email, address, and phone number. Collecting this information is beneficial to ensure the prospective family and/or resident show up for their scheduled tour.
Once a tour of your senior care facility has been completed, it’s important to follow up with the decision-maker, whether it be the resident or a family member. Sympaticare’s senior care facilities follow-up protocol includes a handwritten “thank you” card with a personalized touch and a “just checking in” phone call to answer any questions and see where they are at in the decision-making process.
The Sympaticare Difference
Visiting a potential senior care facility is a very difficult step for most families, but you have the power to present your facility positively and showcase how much you truly care for your residents and how excellent the staff is.
During a tour, your senior care facility has the power to reflect a sanctuary that delivers safe, compassionate, and dignified care for each individual who will call your facility “home.”
Learn more about Sympaticare's unique approach to senior care:
- The Benefits of Small-Scale Nursing Homes
- The Sympaticare Difference
- Our Core Values
- About Our Senior Care Facilities
- Partner with Sympaticare
About Sympaticare, a Senior Care Management Company At Sympaticare, we care for those who care for others. Our senior management and consulting agency is deeply committed to our elderly community and the professionals who care for them. Our advice for nursing homes goes far beyond tour giving advice. Ready to get started on your journey to owning your own senior care facility? Contact Sympaticare today!